Nps — understanding Net Promoter Score
What is NPS?
Net Promoter Score (NPS) measures customer loyalty by asking how likely they are to recommend your product (0-10 scale). It predicts business growth.
- Promoters (9-10): Loyal fans who drive growth
- Passives (7-8): Satisfied but vulnerable
- Detractors (0-6): Unhappy customers who hurt brand
The Formula
Worked Example
Industry Benchmarks
- >70: World-class (Apple, Amazon)
- 50-70: Excellent
- 0-50: Good
- <0: Needs improvement
Pro Tips
- Follow up: Ask detractors WHY they scored low
- Track trends: Monthly NPS matters more than single score
- Segment data: Break down by customer type
| Scenario | When to use |
|---|---|
| Percent of a number | Finding a part of a whole (tax, tip, score) |
| Percent change | Comparing old vs new values |
Limitations: nps calculator results are estimates—not professional advice. Confirm with official sources when stakes are high.
See our methodology and accuracy policy .
Worked examples for nps calculator are verified with the calculator form on this page.
Real-world scenario: A CX analyst entered promoter and detractor counts from 200 responses and confirmed NPS here against last quarter’s score.
When to use this calculator
- Use this page when your wording matches nps calculator and the form labels on screen.
- Use percent of a number for “what is X% of Y?” problems.
- Use number is what percent when you know part and whole and need the percent.
Still unsure about nps calculator? Start with the quick answer above, then open the linked calculator that matches your wording.
Explore other calculators on PercentageCalculatorFree.com for related percent, ratio, and conversion tasks.
❓ Frequently Asked Questions
How do I use this nps calculator calculator?
For nps calculator, enter the values labeled on the form, then press Calculate. Compare the result to the worked example on this page.
What formula does this page use?
See the quick answer and formula box above for nps calculator—the same professional operations metric expression is applied to your inputs.
What if my result looks wrong?
When checking nps calculator, re-check part vs whole (or rate vs base), rounding, and whether percents were entered as 25 rather than 0.25 when the form expects percents.